(This role is open to both full-time and part-time candidates)
Location
Primarily based in Amsterdam with a hybrid working mode. Remote regional support of the EMEA/BE cluster.
Profile
- The go to 1st point of contact of all IT issues.
- IT ambassador to champion and drive user adoption of IT Solutions and processes, both workspace and centralized solutions.
- Hands-on approach, providing preventative operational support.
- Provide excellent customer service and maintain a high level of user satisfaction.
- Outgoing and proactive, independent self-starter
Tasks & Responsibilities
- Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement).
- Workspace Break-fix and support of a mixed O\S environment primary of a Microsoft with a smaller environment Mac environment.
- Troubleshooting and break-fix for all devices and associated hardware, software & peripherals.
- Provision of end-user desktop support (e.g. Hardware repair, replacement, intervention according to client IT security policies and procedures
- Foster a collaborative approach to working across the region, engaging with stakeholders including team members
- Proactive Stock management and procurement activities
- Provide smart hands and eyes support for infrastructure break-fix\project support, including servers, network equipment, and security devices.
- Root Cause analyst and coordination of complex issues to higher-level support teams as needed.
- Facilitate and anticipate business IT needs and requirements
- Support and development of Meeting Room environment
- Coordination of maintenance contracts and vendor management.
- Implementation and support of centralized projects including hardware replacement and network troubleshooting.
- Coordinate with vendors / Contractors for implementation of centralized solutions.
