WE OFFER YOU TO BE A PART OF MIELE X’ JOURNEY
Miele X is a global Digital Hub where cross-functional teams, such as Marketing, eCommerce, Analytics and Technology, work together. Our mission: to shape and drive the digital future of the trusted and iconic global brand Miele to deliver significant incremental online growth. We’re delivering premium digital experiences that engage and excite our customers, bringing them closer to us than ever before. We operate as a dynamic business unit with an entrepreneurial vibe, which is still closely connected to our HQ and markets around the world. At Miele X you get the opportunity to convert a “Greenfield” into a magnificent company. Your voice DOES matter. You will get the change to build a strong online presence for a global company with 120 years of history.
YOUR DAY-TO-DAY JOB
(eCom Operational topics incl. Payments, Logistics, Pricing & Service) to gain hands-on experience and contribute to shaping operational improvements for our eCommerce customers:
1. Support development of business cases
- Review competitor websites, product listings, and customer reviews and compare against the Miele webshop experience in identified markets for delivery installation services, payment methods and service offerings.
- Review industry trends (reports, blogs, and news articles) relevant to D2C sales & marketing and after-sales operations topics.
- Analyze patterns in competitor and industry trend research and summarize key differentiators to inform improvements towards ensuring Miele competitiveness.
- Prepare short reports or presentations highlighting insights for internal stakeholders, recommending best practices for both the webshop and omnichannel experience on how we can improve
- Maintain a repository of existing insighta for easy access and future reference.
2. Support Data-Driven Decision Making to accelerate effectiveness
- Collect raw data from agreed internal systems and export it into spreadsheets or databases.
- Clean and organize datasets (e.g., remove duplicates, handle missing values) to ensure accuracy.
- Analyse inputs to spot trends and summarise insights for the team (e.g., calculate averages, identify trends) to extract insights.
- Create simple charts and tables to visualize key findings for team review.
- Document findings and share recommendations .
3. Support the team with Document & Knowledge management to accelerate efficiency
- Perform regular clean ups and maintenance to keep documentation relevant and up to date
- Ensure documentation is stored correctly and within agreed framework.
4. Collaborate with Operations Team & Communicate Effectively
- Attend team meetings and share gained insights.
- Share progress updates and ask for feedback regularly.
- Work closely with team members to ensure data and documentation meet project requirements.
WE EXPECT
Education & Background
We are looking for enthusiastic bachelor or master students in the following fields:
- Economics & Business Studies
- Communication
- Business Analytics
We also welcome students from other disciplines to apply – we are most interested in your motivation to apply.
Technical Skills
- Marketing Fundamentals: D2C strategies, pricing, and customer journey.
- Analytical Skills: Ability to interpret data trends and perform basic analysis.
- Research Skills: Market and competitor analysis, benchmarking.
- Business Tools: Excel, Google Sheets, and ideally exposure to visualization tools (Power BI, Tableau).
- Communication: Report writing, presentation skills, and clarity in documentation.
Organizational Skills
- Methodical in approaching research and presenting findings
- Attention to detail when validating data and organizing resources.
Soft Skills
- Customer Oriented: The ideal candidate can put themselves in the customer’s shoes and identify what they value during the buying experience.
- Communication: Can clearly document steps and share progress updates with the team.
- Collaboration: Comfortable working in a cross-functional environment and asking for feedback.
- Proactive attitude: Willingness to learn and take initiative on small tasks that support larger projects.
